Refund policy
At Casa Mahjong, we want you to love your purchase. If you are not completely satisfied with your order, we are happy to accept eligible returns under the following conditions.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original packaging.
- The item must include all original accessories and components.
- Proof of purchase is required.
Items that have been used, damaged after delivery, or are missing original components may not be eligible for a refund.
Return Shipping
If you are returning an item because you changed your mind or no longer want the product, the customer is responsible for the return shipping cost.
Please contact us before sending any item back so we can provide return instructions.
Damaged or Defective Items
If you order arrives damaged, defective, or with missing components, please contact us within 48 hours of delivery at info@thecasamahjong.com
Please include your order number and clear photos of the item and packaging. We will review the issue and work with you to provide an appropriate solution, which may include a replacement or refund.
Refunds
Once we receive and inspect your return item, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.
Non-Returnable Items
Gift cards and items that have been used or damaged after delivery are not eligible for return unless the item was defective or arrived damaged.
How to Start a Return
To request a return, please contact us at info@thecasamahjong.com with your order number and the reason for your return.